Returns and Refunds Policy

Eligibility for Returns
Returns are accepted under the following conditions:

• You received the wrong item

• The product is damaged or defective

• Items are missing from your order

Returns must be requested within a reasonable time after delivery.

How to Request a Return
To initiate a return, email us at [email protected] with the following:

• Full name

• Order number

• Reason for return

• Supporting photo evidence (if applicable)

Our team will review and respond with the next steps.

Non-Returnable Conditions
We do not accept returns in these cases:

• Items used, tampered with, or missing original packaging

• Late return requests

• Personal preference reasons (color, size, etc.)

Refund Process
Refunds are issued in cash only, consistent with our COD policy. Once a return is received and verified, we will arrange for refund via our courier or local representative.

Exchanges
If a replacement is available, we may offer an exchange instead of a refund. If no replacement is in stock, a cash refund will be processed.

Contact for Returns
To inquire about returns or refunds, email:
[email protected]